WebCOBRA.com Community Message Boards

HRIS
Posts: 1
Since: 02/29/2008

After uploading an Integration XML File and then pressing the "Integrate Selected Files" button, I received the following Integrate Message, (Module QB Benefit Assignment threw error: Unable To Find Rate Structure: BP UDK: MEDICAL QBName: XX Group Name: XX Company: XX)

The file I am integrating do not have a rate structure named BP UDK nor does WebCobra, so why is the system looking for it. Any ideas? ...

XX equals the employee and company name

jwolgamott
Posts: 257
Since: 09/26/2005

All QBs have to be assigned to a plan when imported into the system.

Based on the error message, the system is having trouble finding the correct time segment to attach the QB to.

Things to check for include:
1) Make sure the QB First Day after Loss of Coverage (or possible event date) is not before the Benefit Plan Start Date
2) the plan that MEDICAL points to has not ended

Those have been the only setup problems that customers have had when getting the "Rate Structure" error.

Hope that helps!

MBENEFIEL
Posts: 19
Since: 05/07/2008

Had the same error. Research identified the coverage start date coming from our data source was earlier that the start date of the benefit plan defined in WebCOBRA. We're still deciding what we're going to do. But that is the answer we found.