WebCOBRA.com Community Message Boards

blambrecht
Posts: 65
Since: 02/05/2008

Is it possible to get our refresh schedule reset so that we can make the request on Friday mornings? We were at that point, however there were some re-submissions the last couple of weeks and that has pushed up our time line now to Friday evening.

It would be nice if the weekly limit only calculated by day of week and not to the hours and minutes.

Thank you,
Bill Lambrecht
WageWorks, Inc

bill.lambrecht@wageworks.com

jwolgamott
Posts: 257
Since: 09/26/2005

Bill --

We've reset your account to only care about the days and not the hours/minutes.

Hopefully this will tide you over for another 1-2 weeks. That's when we'll announce a daily download of the Relational API.

blambrecht
Posts: 65
Since: 02/05/2008

Thanks Jesse - we are very much looking forward to the daily refresh and greatly appreciate Travis' responses to all our requests!

Bill Lambrecht
WageWorks, Inc

jwolgamott
Posts: 257
Since: 09/26/2005

Bill --

You probably already know, but the daily refresh is now a reality.

Enjoy!

blambrecht
Posts: 65
Since: 02/05/2008

Jesse - this is awesome! Actually I was not aware that is was available so thanks for posting this!


Best regards,

Bill

MBENEFIEL
Posts: 19
Since: 05/07/2008

We have just recently completed most of the work on our ETL process using the Relational API (MS Access) data refreshes. Things are looking good.

However, yesterday morning we requested our daily download. The schedule log states that we still have a request pending. It has not been over 24 hours. The status states that we have a request pending. We are not allowed to request another.

We were using the WebAPI and were happy with it, save we were not getting several required data element.

After talking to your staff, we went with the Relational method. We were also told that your future releases will allow us to schedule and possibly automate the process, which how we work with most of our imports.

However, at this time we can work with a daily refresh for now. But our business users are pressuring us to load the new data. Is there a problem with the Relational API process?

Mike

MBENEFIEL
Posts: 19
Since: 05/07/2008

Sorry for the typo's.

Our current Relational API request has been pending for over 27 hours. We cannot request another.

Is there something wrong?

Thanks - Mike

jwolgamott
Posts: 257
Since: 09/26/2005

Mike --

There will be an add-on module in the future that allows you to automate the download of the Relation API.

Your specific case about the RelationalAPI request just made it's way through support, and we deleted your original request, which will let you make another.

We haven't seen this situation (open ended pickup) before, so we'll add some checks in to make sure that this won't happen again.