WebCOBRA.com Community Message Boards

jwolgamott
Posts: 257
Since: 09/26/2005

On Sunday, May 25th, we opened the floodgates to Enterprise WebCOBRA customers and you can now download a RelationalAPI database every day.

Not only that, it doesn't care about Time anymore; so if you forget to request a RelationalAPI until 3pm, you don't have to wait until 3pm anymore; midnight you'll be free to download again.

Also, we've received reports from customers about not receiving emails from the RelationalAPI -- please add the following email address to your white lists:
do-not-reply dot relational_api at app.webcobra.com

If the above seems gibberish to you, email Travis Support and we'll send you an easily readable email address to white list.

We hope you continue to find value in the RelationalAPI!

blambrecht
Posts: 65
Since: 02/05/2008

Greetings - we posteed a request this morning around 8:30 CST and the status on the web page shows it was completed before 10:00 but I did not receive the link.

The e-mail address is bill.lambrecht@wageworks.com

Thank you!
Bill Lambrecht

jwolgamott
Posts: 257
Since: 09/26/2005

It did complete around 9:30 AM --- I asked support to send you along the link to download the DB.

blambrecht
Posts: 65
Since: 02/05/2008

Can you please check on the status of a request for a copy from our test environment? Log shows it completed around 3:30 but link e-mail was not received.

bill.lambrecht@wageworks.com

Thank you,
Bill Lambrecht

ronald.driver
Posts: 1
Since: 06/02/2008

Can you please check on the status of a request for a copy from our production environment? The email link was not received.

ronald.driver@wageworks.com

Thanks,

Ron

jwolgamott
Posts: 257
Since: 09/26/2005

Ron --

Your request was resubmitted -- You should receive it shortly.

nfroemming
Posts: 2
Since: 06/21/2007

Can you please check on the status of a request for a copy from our production environment? The email link was not received.

nicholas.froemming@wageworks.com

Thanks,

Nick

jwolgamott
Posts: 257
Since: 09/26/2005

Nick --

If you log into WebCOBRA, you can now download the RelationalAPI without the email.

We added that functionality this weekend, and it should make the fact that SPAM filters do not like our emails a moot point.

Enjoy!

nfroemming
Posts: 2
Since: 06/21/2007

There is an unspecified error under the download column. Please research and let us know how to proceed.

thanks,

Nick

jwolgamott
Posts: 257
Since: 09/26/2005

Nick --

These types of errors are usually communication errors, and they no longer count against your daily download.

You can request a second download to be delivered.

We expect to have the transport problems solved in the short-term, but until then you can just request again.

blambrecht
Posts: 65
Since: 02/05/2008

Jesse,

we are having issues where we see the download link on the API request and history page, but when we click on it we get a "Webpage cannot be displayed" error. I submitted the issue through the Travis Support e-mail Monday evening and have not recevied any response. We have some processes and reports depedent upon the data refresh we are several days behind on, as we have not been able to get any API files since last Thursday.

If there is anything you could do to assist us it would be greatly appreciated.

Thank you,
Bill Lambrecht
WageWorks, Inc

jwolgamott
Posts: 257
Since: 09/26/2005

Bill -- The URL is being encrypted, which is causing some problems when you're downloading it.

We'll paste in the true URL into an Email and send it off to you and get the Encrypted taken care of within the next couple of days.

MBENEFIEL
Posts: 19
Since: 05/07/2008

Request: Please prepare a current RelationalAPI Download for BMA TPABenefits, Inc. We made corrections to the data and need to test those changes ASAP.

Please CC: the email link to TPASupport@TPAbenefits.com. That will help me document the logs.

Thanks you - Mike Benefiel, TPABenefits. 210-641-7715.

jwolgamott
Posts: 257
Since: 09/26/2005

Mike --

Do you have a current API request that errored? If that's the case, you can initiate a new request via the website.

jkubicina
Posts: 12
Since: 03/07/2008

HRXCEL requested a copy of the relational API last Friday, September 5th and it has not been delivered. It won't allow us to request another copy.

jwolgamott
Posts: 257
Since: 09/26/2005

I checked on your request, and it looks like the system auto-corrected itself on the 12th, and sucessfully completed.

blambrecht
Posts: 65
Since: 02/05/2008

We are getting an error when trying to download the latest API Refresh from both the email link and from the website:

An invalid character was found in text content. Error processing resource 'https://s3.amazonaws.com/relationa lapi.webcobras...


Please advise on how to proceed, thank you.

-bl

jwolgamott
Posts: 257
Since: 09/26/2005

Bill --

Please try right-clicking on the link and saying "save target as"

blambrecht
Posts: 65
Since: 02/05/2008

Yeah, that worked - now I feel only a little foolish for not thinking of that before....

Thanks.

jwolgamott
Posts: 257
Since: 09/26/2005

No worries Bill!! I had to try downloading a couple of different ways (after making sure the file did exist) before thinking of the right-click.

Seems like out storage engine (provided by Amazon S3) is trying to stream the file out as text/XML instead of sending the right mime-type. At least, that's what I think is going on. We'll monitor and see if that continues and if we need to do something about it.

jkubicina
Posts: 12
Since: 03/07/2008

Hello! I requested a copy of the relational database on Wednesday, but never received a copy. I see the download status is listed as undescribed error. Can you please research and let me know if I need to request a new copy? It was to be sent to hdurante@hrxcel.com.

Thanks.

blambrecht
Posts: 65
Since: 02/05/2008

Could someone check on our request that was made this morning at 9:22 AM CST - it seems to be stuck in processing.

The email address is should go to is:
bill.lambrecht@wageworks.com

Thank you,
-bl

chadada
Posts: 24
Since: 08/07/2007

Hi-
You can request a new copy at any time. The error was somewhere between WebCobra and the S3 data storage facility that is used to host your API files.
Sorry for any inconvenience.

jsfrench
Posts: 7
Since: 10/23/2009

Can you please check on the daily extract for EBPANH and EBPAVT? We had set these up as nightly extracts at 9:00pm by we have not received the email links since Saturday, Oct 24.

Thanks

sszelei
Posts: 53
Since: 09/02/2009

We have received word about your case from our support team. Please follow up through support to track this issue.

Thank you,

Steven