WebCOBRA.com Community Message Boards

SSUser
Posts: 15
Since: 06/10/2008

I am trying to load my first XML file containing a new company, their benefit plans, and their rate structure. I get an error when I try and integrate the file:

A Major error was reported in WebCOBRA.com.

The following information is available:

The error was automatically reported
Date of Error: 6/10/2008 at 2:54:54 PM
Module of Error: SystemIntegratorPerform
Your error number is: 60

If you continue to receive this error please contact Travis Support

jwolgamott
Posts: 257
Since: 09/26/2005

Hi --

What is your administrator code (URL)? ... we need that to pull up your error record and give you some hints on what's wrong with your XML file.

SSUser
Posts: 15
Since: 06/10/2008

https://ss.webcobra.com/exec/

jwolgamott
Posts: 257
Since: 09/26/2005

Based on the error, it appears your XML is not formatted validly.

The error reported is
-------
'?' is an unexpected token. The expected token is ''>''. Line 1, position 20.
-------

Sometimes the "?" is just a weird character, such as ~.

That's where I would start, seeing if you can open the document in IE and view it there, and then expanding your search using TextPad for weird characters.

SSUser
Posts: 15
Since: 06/10/2008

found the problem, thanks